Our Policy

Due to the handcrafted and personal nature of our products, we do not accept returns. This ensures that every customer receives a fresh, hygienic, and safe bar of soap.

Exchanges for Defective Items

We take great pride in our craft, but if your order arrives damaged or defective, we want to make it right! Please contact us within 14 days of delivery with a photo of the item, and we will happily send you a replacement.

Questions?

If you have any concerns about your order, please reach out to us at bricraftsoap@gmail.com. We are here to help!